As a well-established veterinary practice with decades of experience, Alpha Vets provides not only veterinary assistance but a friendly and efficient service. However, the practice was missing calls.
“Before we took on Vetsec, we just answered calls ourselves and used an answer machine. We were missing calls, and I think we missed quite a few clients.” A two-week trial with Vetsec led to full diaries and an answer to every call. “We’ve found ourselves booking an extra 40 or 50 appointments per month.”
Alpha Vets have now been a Vetsec client for more than two years. Vetsec answers around 50 calls per month on behalf of Alpha Vets.
“It makes it more efficient really. Our in-house staff now let Vetsec take calls rather than rushing because they know every call will be answered.”
T: 0333 800 0025 www.vetsec.co.uk