Holistic Vet Nick Thompson knew missed phone calls were costing him bookings. But, until he found Vetsec, a specialist veterinary receptionist support service, he hadn’t solved the problem.
As the head practitioner of Holisticvet.co.uk, Nick regularly travels throughout the UK and Europe, so is not always available to answer calls.
“I was probably missing 50% of calls. We had an answer machine, but a lot of people don’t like answer machines so a lot of the calls we missed, we missed (the client and their business). Thanks to Vetsec I now take all my calls.”
Alongside answering calls, Vetsec is making Nick’s life easier by making outbound calls and providing dictation services, “I can phone a message through with a dictation, and I receive an email that is ready to send.”
“I’m twice as busy now as I was before.”