Calls to veterinary practices have more than doubled in the last year, according to Moneypenny.
The increase comes as a growing number of practices are seeking telephone answering support to improve their customer service.
Stephanie Vaughan-Jones, Channel Manager at the company who works closely with the vet sector, says: “We are now answering over twice the amount of calls than we were for veterinary practices this time last year. That’s a staggering rise. Clients expect and deserve a great service, and in a busy marketplace this is a key way for practices to stand out from the crowd.”
Moneypenny is the UK’s leading telephone answering specialist. Its dedicated team of veterinary receptionists is able to provide practices with one person they know and trust to handle calls seamlessly as if based in-house.
In addition to answering veterinary practices’ ‘overflow calls’ during practice hours, receptionists can also take calls over extended opening hours, including evenings or weekends.
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