When the Oval Pet Centre, a family run practice established in Sidcup, was struggling to cope with call volumes, they found it had an adverse knock-on effect on face to face interaction with clients.
They turned to Vetsec, a telephone answering service dedicated to vets, to find a solution. Tracy Lee, the Practice Manager, explains the results, she says, “By outsourcing our appointment calls we were able to free up our front line reception staff to give exceptional face to face service to our clients. Vetsec enhances the day-to-day running of the practice, allowing us to do the things we do best in the practice. We would recommend the service. It allows us to give that 100% commitment to clients who are in the practice.”
Find out about Vetsec at www.vetsec.co.uk or call 0333 800 0025.